As we could see many industries are making use of mobile apps to enhance user and customer experience, recently hospitality industry started to realize the wealth of opportunities as a result of mobile technology updation. Mobile application development with emerging mobile technologies not only improves customer experience, but also benefit hotels, resorts and other tourism industry operationally.
Mobile apps for hospitality industry will facilitate guests with the type of interaction they prefer. The following are some cases where guests can make use of mobile app in a convenient way
- Booking for rooms in resorts or hotels
- Reservations for dinner at restaurants
- Booking massages, spa appointments, etc.
- Laundry, dry cleaning, and other services
- Request for car parking
- Order room service
- Check in and check out
- Ordering drinks, towels, etc.
- Pay for accommodations and services and much more.,
These are only a few among the broader mobile app benefits for hospitality industry, below we have listed some ways that how mobile app enhances guest user experience:
Helps in taking smart decisions: Created mobile app should be the virtual replica of your hotel with right ambience. This helps in analyzing the insights of customer behavior and their preferences. Real-time Insights into customer behavior will help in better planning and execution of services in hotels. With rightly designed Mobile apps hotels can provide their customers an extraordinary experience each and every time.
Effective Utilization of Time and Resources: With mobile apps customers can easily do self-service and all less operational tasks like reservation, requesting room service, making valet payment, etc., which can be easily done with a simple touch. Earlier staffs in hotels will be explaining offers, terms and conditions etc., Now mobile apps in place eliminates all such tedious actions and helps in allocating staffs to operations that require actual manual support. Mobile apps also enable to get feedbacks of customers about service offered instantly.
Improved Marketing efforts: Traditional print ads were costlier and not even has the options to track effectiveness of its reach. Exclusive mobile app for hotels will help to share current news about deals, latest and upcoming offers, special food festivals at your hotel, etc., in real time to all customers and this definitely minimizes marketing efforts and improves business benefits. Having share option in the app, satisfied customers besides giving you immediate feedback will also share the news within their circle of friends searching for a best hotel with exclusive offers.
So what more?? Mobile for app hospitality industry will make satisfied customers and becomes your social brand ambassadors with mobile apps you can reward and create more new as well as loyal customers. Visitwww.mobileappoutsourcing.com we show you the path to better understanding in the mobile app world. Get to know more leave us an Enquiry.