The users of mobile and internet platforms are familiar with chat bots. They are nowadays being used by not only start-ups, but also by tech savvy companies as interactive agents in their daily operations to communicate with customers and augment the sales processes. Chat Bots can be developed and customized to improve customer service in a unique way.
The challenge is in designing the chat bot so as to get it to understand the customer’s language as they express themselves differently in different businesses. Each target audience group speaks in its own way, influenced by very many factors.
Make use of the chatbot which is a marketing opportunity, with no second thoughts, to enhance customer experience via a compatible mobile app too.
There are certain advantages you gain here with this kind of software application:
- Custom development can be done in Native Android and iOS for a variety of clients.
- Bot replies are actually customized and displayed based on the User Type and Role.
- Based on their Query, different formats such as Text, Image, Attachment and Link are rendered as a reply to the query.
- Create a simple and neat UI, done with elegant looks, professionally for any enterprise apps
- Get clickable, Like / Dislike features which are implemented based on the client’s requirements.
- If response is not received within 10 secs, a default message can be configured
- The Chatbot is available 365 X 24 X7, live on the internet.
- Automation of repetitive work is a great advantage.
- Target and handle a huge volume of ‘Requests’ via the bot application.
- Support & scale up Business Operations easily at your pace.
- Helps your business save a lot of money and time.
- It delivers a personalized experience effectively.
- Greatly improve User Engagement.