Client
Client is a pioneering manufacturer of Coated Abrasives and Bonded Abrasives in India. In addition, they manufacture Super Refractories, Electro Minerals, Industrial Ceramics and Ceramic Fibres. Today the company’s range of over 20,000 different varieties of abrasives, refractory products and electro-minerals manufactured in ten locations across various parts of the country.
Challenges
We have already developed a mobile app to the client which is used by their employees for various purposes. In this mobile app client wants to enhance a new feature called Chatbots which is typically a conversion tool used between user and the Administrator, where the admin response should be a computer program
What We Did
In their existing Android and iOS Mobile app we have developed the chat bot feature by placing a virtual chat icon all over the app. Chat bot literally means a computer program that attempts to simulate the conversation or “chatter” of a human being via text or voice interactions. So when the user types in a query or clarification on the chat bot window the mobile app will send it to the sever and receive relevant response from the program and reply back to the user. With this we have also done voice communication
Technologies Used
iOS & Android
Benefits
- Virtual icon all over the app screens and movable to any corner
- Mimics human conversations in its natural format
- Included text, images, voice etc..
- Instant employee support
- Available 24/7
- Automation of repetitive work
