Introduction
A private company finding new ways & adopting them to serve their employees better. They take every step that drive meaningful change to meet employee needs.
Challenges
Client was in need of user-friendly Mobile App ( Employee Virtual Assistant App ) with AI powered Chatbot, wherein their employees can raise their enquiry, share a best practice, raise an issue or an escalation or salary related query instantly and get immediate response to it. They preferred it to be developed with more personalisation and deployed for both Android & iOS devices. Moreover, they need it to support in both online & offline modes.
What We Did
We developed a personalized mobile app ( Employee Virtual Assistant App ) with AI powered Chatbot which provides engagement among the company board and employee. Following are the App features
- Get salary related clarifications instantly from HR team. Without the need for waiting time to hear responses
- Instantly engage with the company board to share a best practice, raise an issue / escalation and standard queries
- Helped employee to lock their concerns and get instant answers to resolve the concerns
- Employees can easily share their own best practices based on the experience without getting dissolved on the go
Results
Man-power can be cut-off to be 50% in such that way almost all the FAQ are being answered by this Employee Virtual Assistant App. Further to it, the advantages of AI powered chatbot are;
- Increased self-service & reduced resolution times
- Provide round the clock support to optimize processes
- Personalized conversation enrich employee experience
- Helps employee be independent finding answers
Interested to harness chatbot and transform your employee experience using “Employee Virtual Assistant App“? Pls get in touch with us to find more on how to implement a chatbot to superpower your employees’ experience.
